Dong Juan is a pizza and burger place located at the heart of Cebu. The restaurant started on December 2008 in Emilio Osmeña Street, Guadalupe. Since their diners are increasing in numbers, they opened 4 other branches: The Persimmon, One Mango Avenue, Crossroads and the recently opened branch in AS Fortuna, Banilad. They offer a casual dining experience to people who wishes to eat with their family and friends. So, it would be easy to try this resto because they can be found anywhere within the metropolis.
My partner and I and some friends tried their branch in One Mango Avenue. Since ‘crowd’ is a common term once you are in Mango Avenue, it did not surprise us to see the restaurant full of diners. Luckily, some of our friends were already there, so table and chairs were not an issue. We then ordered their baby back ribs, chicken wings and their ever-famous burger. To our dismay, it took forever for our orders to be served in our table.
The entire experience was nothing but ordinary. We understand that the staff might have a hard time coping with all the orders of their customers but hearing the same complain by other people about their customer service and their serving time would really make me wonder if their prices are really worth it. The food is amazing though, my partner and I even loved their back ribs and burger. I hope, in our next visit, their customer service would really make up to what we experienced during our first visit. So far, based on our first impression, it is food over service.